Important Information

The COVID-19 pandemic has led to supply chain interruptions and the delayed availability of some stock items, along with staff shortages and recent pressure on Australia’s labour market, which are causing disruptions to our collection and delivery operations.

We ask you to be patient with our team and understand that we may not always be able to return the ashes on the following visit. Our team will do everything they can to communicate with you or the pet owner about when to expect the return to occur.

It is important that quality is never compromised and we will always make this a priority over the speed of return.

Thank you for your understanding.