Full-time | Ongoing | Based in Edinburgh North, SA (with travel to partner sites)
A South Australia where every pet has a loving home.
At Animal Welfare League of South Australia (AWL), we’re connecting pets, people and community. Every day, our compassionate and committed team works to improve the lives of animals and the people who love them.
About the Role
We’re seeking a passionate and collaborative Relationship Manager to join our AWL Pet Cremations and Aftercare team.
In this vital role, you’ll be responsible for building and maintaining strong relationships with veterinary clinics, pet owners, and other key stakeholders. This role involves ensuring exceptional customer service, driving business growth, and promoting the AWL’s services with care and empathy.
What You’ll Do
- Build and maintain strong, supportive relationships with veterinary clinics and partners.
- Conduct regular site visits, provide training and education, and ensure partner satisfaction.
- Identify new business opportunities and develop strategies to grow our client base.
- Manage partner contracts and ensure compliance with AWL standards.
- Respond with care and professionalism to sensitive customer enquiries and concerns.
- Collaborate with internal teams to deliver seamless, high-quality service.
- Monitor client feedback, analyse performance, and report on business outcomes.
About You
You’re an excellent communicator who thrives on connection and purpose. You bring empathy and professionalism to every interaction and can balance compassionate service with sound business judgement.
You’ll also have:
- Proven experience in account management, customer service, or a similar client-facing role.
- Strong interpersonal, communication skills and presentation skills, with the ability to handle sensitive situations empathetically.
- Excellent organisational, administration and time-management skills.
- Proficiency in using CRM systems and Microsoft Office Suite.
- High emotional intelligence and professionalism.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work both independently and as part of a team.
- Strong negotiation and conflict-resolution skills.
- A current driver’s licence and willingness to travel.
Desirable:
Experience in the pet care, veterinary, or funeral services industry and a genuine love of animals.
Why Join AWL
- Be part of a trusted South Australian charity making a real impact.
- Work alongside passionate people who live our values.
- Enjoy meaningful work where your relationships and ideas truly matter.
- Access development opportunities and flexible working conditions
